Terms and Conditions
Your use and/or access to the Bow Wow Box website and its products/services is subject to your agreement of the below Conditions of Use.
The agreement is formed between you and Delivered 2 You Limited trading as Bow Wow Box. Delivered 2 You Limited is the legal trading name for Bow Wow Box.
The name that will appear on your bank statement will be Bow Wow Box.
Under no circumstances shall Delivered 2 You Limited be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on the Bow Wow Box website. Delivered 2 You Limited excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through the Bow Wow Box website.
Customer Service Policy
Bow Wow Box takes every endeavour to ensure that your Bow Wow Box arrives on the specified day and in good condition. If there is a problem with your delivery or non arrival of your Bow Wow Box, there are a number of resolutions depending on your particular situation. We do operate a refund policy in the form of a replacement Bow Wow Box in the event of a non arrival. Please email details to [email protected]
If you change address and fail to update your details on the Bow Wow Box website you will be liable for the Bow Wow Box being posted to the wrong location. We will not be responsible for any delays to member’s delivery which falls outside the control of Bow Wow Box or our employees.
Cancelling an order
In order to cancel future deliveries and membership we require the cancellation is completed by you before your next signup anniversary payment. Bow Wow Box staff or third party suppliers cannot be held responsible for customer cancellations. Failure to cancel within this 30 day time frame may result in you incurring a charge for your next Bow Wow Box. Refunds will not be entered into for your failure to cancel within the 30 day timeframe.
Price / Payments
The prices shown on the Bow Wow Box website are shown exclusively in New Zealand dollars (NZD) and include GST. All transactions are processed in NZD. Guardians NZ Limited trading as Bow Wow Box is a New Zealand owned and operated business.
The price is subject to change, we agree to notify you 28 days prior to enacting any change. At the completion of your free or discounted offer, Delivered 2 You Limited will bill you via your chosen debit credit provider, up to the point you cancel or suspend your scheduled deliveries in line with our cancelation timeframes.
Delivered 2 You Limited reserves the right to cancel or suspend promotions or discount offers at any time without warning.
Delivered 2 You Limited will only debit your card monthly in line with your signup day or at another time directed by you.
Ordering online with Delivered 2 You Limited is safe and secure. We have a secure online store and use the DPS Payment Express Gateway to process credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info.
Use of photographic images and video
Delivered 2 You Limited reserves the right to use any images or video emailed to Bow Wow Box or posted to Bow Wow Box social media accounts including but not limited to FaceBook, Twitter and Instagram. These images or video are used for our own reference, for display and/or advertising/promotional purposes without compensation to the customer or informing the customer of there use.