FAQs

What is Bow Wow Box?

A box of joy for dogs to keep them happy, healthy and entertained!  We package and post dog treats and toys once a month to lucky dogs all over the New Zealand and the world.

When will my dog receive their Bow Wow Box?

We ship ALL Bow Wow Boxes on the 20th of each month.  If the 20th falls on the weekend - your Bow Wow Box will be posted on the Monday - if you signed up before the cut-off date of the 15th, then you will receive your Bow Wow Box otherwise your dog will need to wait till the next month.

How do I join Bow Wow Box?

On our Home Page click on Get Started or click on the JOIN NOW tab above and then follow the three easy steps; 1. Choose your box size 2. Choose your plan 3. Inform us of your postal address.  Then sit back and wait for your dog's Bow Wow Box to arrive.

What treats and toys are in a Bow Wow Box?

That's where we like to surprise and delight your dog's eyes and taste buds with new and wonderful, high quality treats and toys each month.  We send our doggie scouts to find new and interesting treats and toys every month.  Each Bow Wow Box will contain around four to six items to surprise.

I have more than one dog, how many dogs can I register?

You can register as many dogs as you like. Just add the extra number of boxes you require on the membership page.

How do I change my membership?

You can upgrade your membership by going to your billing portal email.  You will have received this when you signed up.  If you can't find it or it has expired send us an email at [email protected] and we'll resend it to you.

Why was my membership renewed?

BowWowBox automatically renews every cycle - this is in line with your joining date.  So if you joined on the 10th you will be charged on the 10th of the month , we do this so our dogs don't miss a single Bow Wow Box. We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed! You can click on the billing portal email and click cancel if you do not wish to continue. Please reach out if you need help adjusting your membership, we're always happy to help.

How do I cancel my membership?

You can cancel at anytime - please click on the billing portal email you received when signing up and click cancel.  For more detail please see Terms and Conditions at bottom of page.

How do I start a membership?

On our Home Page click on Get Started or click on the JOIN NOW tab above and then follow the three easy steps; 1. Choose your box size 2. Choose your plan 3. Inform us of your postal address. Then sit back and wait for your dog's Bow Wow Box to arrive.

What's your cancellation policy?

You can cancel at anytime after your membership period by logging on at www.billingportal.com.  Please be aware that cancellations must be conducted by you.

Where the h*%! is my Bow Wow Box?

So you've ordered a Bow Wow Box and it has not arrived?  Well make sure the 20th of the month has passed by a few days as this is when we send them.  If after a few days your Bow Wow Box has not arrived the courier may have got stuck behind a couple on a Sunday drive - if you're pretty sure this is not the case.  Please call the courier company with your tracking number and ask them to hurry - BOW WOW!

Will you let me know when my Bow Wow Box has been couriered?

No - we ship out on the 20th of the month or if the 20th falls in the weekend then the next available working day.  If your Bow Wow Box is not with you in 72 hours please send us through an email and we will check with the courier company.

Are there any shipping fees?

NO, absolutely not SHIPPING is FREE!

How do I update my billing information?

You can do this by logging on at www.billingportal.com.

What payment options do I have?

You can pay by Visa, MasterCard and American Express.

I want the best for my dog! How do I know these treats and toys are safe for my dog?

The total reason for our existence comes down to wanting the best for our dogs.  Guardians has been involved in providing the best level of care for thousands of dogs over the last decade.  Inside the Bow Wow Box you will also receive information about the treats.

 

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Make your best friend HAPPY with a monthly Bow Wow Box.

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We'd love to here from you, please email your comments or questions; [email protected]